Refund and Cancellation Policy

Thank you for choosing Sensorise for your M2M SIM card needs. We aim to provide the best products and services to our valued customers. We understand that sometimes, situations may arise where you need to cancel an order or request a refund. This policy outlines our guidelines for refunds and cancellations.


Order Cancellation:

You have the right to cancel your order within 24 hours of placing it. To initiate a cancellation, please contact our customer support team immediately at [email protected]. We will make every effort to accommodate your request.

If your order has already been processed and shipped, we won’t be able to cancel it. In such cases, you may need to follow our return process (detailed below) for a refund or exchange.


**Refund Policy:**


We offer refunds under the following circumstances:

1. Defective or Damaged Product: If you receive a defective or damaged M2M SIM card, please contact our customer support team within [5] days of receiving the product. We will guide you through the return process, and upon inspection, we will either provide a replacement or issue a refund.

2. Incorrect Product: If you receive the wrong M2M SIM card, please notify us within 5 days of receiving the product. We will arrange for a return and send you the correct item. If the correct product is no longer available, we will issue a refund.

3. Change of Mind: If you change your mind about your purchase, you can request a refund within 5 days of receiving the product. The product must be unopened, in its original packaging, and in a resaleable condition. Please note that return shipping costs will be your responsibility.


**Refund Process:**


1. Contact our customer support team at [email protected] to initiate the refund process.


2. Follow the instructions provided by our team to return the product.

3. Once we receive the returned product and verify its condition, we will process your refund.

4. Refunds will be issued via the original payment method within 5 business days of receiving the returned product.


**Non-Refundable Items:**


Please note that certain items are non-refundable, including:


– Used or activated SIM cards.

– SIM cards with scratched or damaged activation surfaces.

– SIM cards with tampered or removed security seals.


**Contact Us:**


If you have any questions or concerns about our refund and cancellation policy, please don’t hesitate to contact our customer support team at [email protected]. We are here to assist you and ensure your satisfaction with our products and services.

Sensorise reserves the right to modify or update this policy at any time without prior notice. Please review this policy periodically for any changes.

Thank you for choosing Sensorise for your M2M SIM card needs. We appreciate your trust in our products and services.

Last Updated: 05-Sep-23

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